agnesgown.com: All You Need To Know
Shipping& Returns

Delivery Time

Total delivery time is processing time plus shipping time.

For all the dresses on bridesmaiddresscloset.com are made-to-order dresses, the processing time requires nearly a month: 8-16 business days’ tailoring period plus 3-5 business days’ shipping time. Moreover, with reasonable extra charges, your order can be finished 5 days ahead of time, which means the tailoring period will be shorten to 8-11 days.

Standard tailoring time 8-16 days

Rush order tailoring time 8-11 days

Cancellation Policy

We understand that ordering a dress online for such a special event is a very cautious decision you have to make. Taking this into consideration, we create our cancellation policy to protect customer rights. However, it is very necessary to notice that all of our dresses, both standard size and custom measurements, are Made-to-Order. That means the dresses cannot be sold for a second time and the materials cannot be reused once they are returned. The good news is that you still have chance to cancel your order if you change your mind after your payment is confirmed. Now please check out our cancellation policy below in details.

* Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund.

* Orders cancelled 24 to 72 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.

* Orders cancelled more than 72 hours after payment confirmation will be eligible for apartial refund consisting of the full shipping cost.

* Once your order has been shipped, it can no longer be cancelled.If you would like to cancel your order, please Login to My Orders to proceed.

Note: When you receive an email entitled " **************", your payment has been confirmed.

Return Policy

bridesmaiddresscloset.com sticks to tenet of “quality first, customer foremost”, your satisfaction is our destination! We encourage you to go on a thorough check-up when you receive the package from bridesmaiddresscloset.com, and make sure whether the dresses, clothing or accessories are the ones you have specified. Just in case, please try on them without removing the tags and wearing perfume, not even mention altering or washing them.

If you are going to return/exchange the dresses, clothing, or accessories, please make sure that they are in the original condition: unworn, unwashed, unaltered, undamaged, clean, free of lint and hair, without the smell of any perfume ; and with tags intact and attached.

Quality Problem

In essence this means that faulty products can be returned to bridesmaiddresscloset.com by confirm the obvious quality defects as follows:
* Stain;
* Ripping;
* Zipper malfunction;
* Poor quality of workmanship;
* The falling of beading and sequin;
* Huge deviation between the receiving and the one displayed in the pictures of our website;
* Color differentia;
* Poor parcel packing.

A Full Refund (Item fare) is offered for the occurrence of above situation.

Please make sure the product is well packed and ship the package to the designated address given from the personnel in charge of RMA. Customer needs to cover the return shipping fee for package return. bridesmaiddresscloset.com will proceed to full refund as long as receiving the returning package. It is fully appreciated for customers’ providing of related tracking information.

We shall strictly follow your requirement on the change of the original design from the product you purchased. The request for the return of your received product in the event of not meeting your requirement on the change of style from the original design is not accepted.

Color Mismatch

Because the showing color of the images depends on the screen’s display setting and the screen resolutions, therefore, a slight difference (aberration) might exist between the actual dress color and the one’s you have seen in the pictures on bridesmaiddresscloset.com. Slight color mismatches caused by this reason may not mean that the item is defective or mis-shipped. However, if you are confident that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible.

Size Issue

For the dispute on size deviation, please take some photographs on the merchandise by laying it on the ground and place a tape ruler to measure out the different part. Customer shall submit the photographs to here for designated personnel take the dispute and the relevant faulty confirmation. A reply with the resolution is offered within 2-3 business days.

Please find the following criteria for RMA originated by size deviation in different processing mode:
* Custom Made
* Deviation on the original size for over 2CM
* None Custom Made
* Deviation on the original size for over 3CM

A Full Refund (Item fare and shipping fee) is offered for the occurrence of above situation.

Please make sure the product is well packed and ship the package to the designated address given from the personnel in charge of RMA. Customer needs to cover the fee for package return. bridesmaiddresscloset.com will proceed to full refund as long as receiving the returning package. It is fully appreciated for customer provides of related tracking information.

We shall strictly follow your requirement on the change of the original design from the product you purchased. The request for the return of your received product in the event of not meeting your requirement on the change of style from the original design is not accepted.

In Delay Of Order Processing

The delay of order processing may affect using of product or unable of reaching the estimated delivery date. bridesmaiddresscloset.com may offer full refund for none custom made and custom made order in the event of above situation.

In Delay Of International Shipment

Please be kind understanding for bridesmaiddresscloset.com is unable of control the international shipment after the package been dispatching from the sorting center. For order was delayed due to the international shipment in whereof the package was shipped under normal processing period, bridesmaiddresscloset.com shall offer refund on the shipping fee.

Wrong item Or Package Sent / Missing Product

Full refund is offered for the miss and wrongly shipping of package.

bridesmaiddresscloset.com will offer reshipping service in the event of miss and wrongly shipping of accessories, a full refund on the item fare is offered in the event of stock of accessories are unavailable for reshipping.

Please be sure to open the parcel and checking the content of items before sign to receive.

Lost Package

For customer hasn’t received the package after 10 days of dispatching from bridesmaiddresscloset.com sorting center. It is acceptable for customer offer shipping claim via here for further checking on the shipment with the following criteria:
1. Order #
2. Item #
3. Tacking #
4. Request: refund or return
5. The answer to the following questions is required:
A. If you have checked the package all around the house?
B. If you inquired your relatives or neighbor for package receiving?
C. If you ever contacted the shipping carrier?
D. If the package been detained by the customs?

bridesmaiddresscloset.com will offer reshipping service in the event of miss and wrongly shipping of accessories, a full refund on the item fare is offered in the event of stock of accessories are unavailable for reshipping.

Items That Can’t Be Returned Or Exchanged

Please refer to the following return policies originated by customer’s own causes and views:

* Items that have been worn, washed, altered, damaged, unclean, with lint and hair, with smells of fragrance; and without tags intact and attached.

* No longer needing the item or do not like it anymore.

bridesmaiddresscloset.com doesn’t accept returns caused by customers’ personal reasons, for all the dresses on our website are made-to-order, even for the standard size, our tailors make the dress specially for you, thus, it is impossible for us to resell again. And it is unfair for us to take this kind of responsibility, because it is not part or beyond our remit. Thanks for your understanding.

*Providing of wrong information for order processing.

Under circumstance for bridesmaiddresscloset.com processed the order by strictly following the size selected from customer. bridesmaiddresscloset.com shall offer the solution In the event of customer realized the size expected was incompatible to the receiving. (Customer provides the wrong information for order processing).

Please contact our Customer Service through here for further requisition. Customer may return the package to the designated shipping address, and cover the fare for package return after receiving return authorization from customer service.